On-site only support is available to non-members during normal business hours. All homes must accept our terms of service to request appointments from our support team. Scheduling is subject to availability and regular on-site labor rates apply.
Our team of technology experts can answer any questions you might have and help you select the right membership for you.
✆ 239.598.5795 Option 1
Smart Support For Your Connected Life.
Rapid Response 24/7
Our memberships offer guaranteed response times from our remote support team 24/7/365. If the issue can’t be resolved remotely, our advanced support team will be in touch within 1 hour to pick up where the remote team left off.
Prioritized Scheduling &
After-Hours Appointments
When an on-site service call is needed, who wants to wait? Our members enjoy the convenience of night and weekend on-site support for urgent issues. Additionally, members jump to the front of the line with prioritized scheduling. It's the peace of mind that professional help is available when you need it.
Proactive System Monitoring
Wouldn’t it be nice if someone could remotely monitor the health of your system? Our service team is trained to identify problems, begin troubleshooting, and put intelligent solutions into motion before the problem becomes an inconvenience.
Exclusive Service Discounts
Everyone likes a deal, right? Members receive preferred labor rates and other exclusive service discounts.
Ready For A Better Technology Experience?
Membership Benefits
No credit card required.
Registration required. All memberships are month-to-month with no commitment. Cancel any time.
Our monthly memberships provide you with the confidence that any issues you have with your system will be resolved quickly and efficiently.
A better technology experience awaits.
Rapid response
Reach our support team in as little as 10 minutes.
System monitoring
Receive proactive system-health checks and support.
Nights & weekends
Book on-site appointments that work around your schedule.
Exclusive discounts
Pay less for
service labor.
Not interested in remote support, urgent response, discounted rates, and other membership benefits?
Essentials+
$59/mo
You value 24/7/365 access to the support team.
Price reflects 20% off regular price!
Priority
You also need the flexibility to schedule on-site appointments tailored around your schedule.
$129/mo
Price reflects 20% off regular price!
Proactive
You also value a hands-off approach to keeping your system online, all the time.
$179/mo
Price reflects 25% off regular price!
Signature
Reserved for our most discerning clients with a 10-minute response time on top of all of the other features.
$399/mo
Price reflects 30% off regular price!
Limited time discount offer applies to initial membership selection and will be valid for the lifetime of the membership.
Offer is non-transferrable and valid as long as the account is in good standing.
Choose the membership you wish to receive after the complimentary period expires and lock-in a lifetime discounted price on your selection.
All new installations receive complimentary access to our Priority membership for a limited time.
Choose the membership you wish to receive after the complimentary period expires.
All new installations receive complimentary access to our Priority membership for a limited time.
As a special thank you to our clients, we are offering a limited time discount when you register for a monthly membership plan. Offer expires: <date>
How it Works
Friendly & Effective Remote Support
Simply call or email, and in as little as 10 minutes a member of our team will get to work on resolving your issue. Our specialists are trained to identify the problem and remotely solve many of the most common technology failures.
Fast & Reliable On-site Support
When an issue can’t be solved remotely, our memberships provide prioritized access to on-site support technicians. These technicians are briefed by the remote team and will have the knowledge they need to quickly and efficiently solve the issue.
FEATURES
✓ 24/7 basic remote support within 60 min
✓ Advanced support available business hours
Standard advanced support rate:
Bus. hours: $149hr
FEATURES
✓ 24/7 basic remote support within 30 min
✓ Same-day advanced support available
✓ Night + weekend appointments
✓ Prioritized appointment scheduling
Preferred advanced support rates:
Bus. hours: $109/hr | After-hours $150/hr
FEATURES
✓ 24/7 basic remote support within 30 min
✓ Same-day advanced support available
✓ Night + weekend appointments
✓ Prioritized appointment scheduling
✓ Proactive system monitoring
Preferred advanced support rates:
Bus. hours: $109/hr | After-hours $150/hr
FEATURES
✓ 24/7 basic remote support within 60 min
✓ Advanced support available business hours
Standard advanced support rate:
Bus. hours: $149/hr
FEATURES
✓ 24/7 basic remote support within 30 min
✓ Same-day Advanced support available
✓ Night + weekend appointments
✓ Preferred service labor rate
✓ Prioritized appointment scheduling
Preferred advanced support rates:
Bus. hours: $109/hr | After-hours $150/hr
FEATURES
✓ 24/7 basic remote support within 30 min
✓ Same-day Advanced support available
✓ Night + weekend appointments
✓ Preferred service labor rate
✓ Prioritized appointment scheduling
✓ Proactive system monitoring
Preferred advanced support rates:
Bus. hours: $109/hr | After-hours $150/hr
The basic support team resolves issues to the best of their ability before escalating to the advanced support team. All advanced support is billable.
“You were able to remotely fix my issue and talked me through the fix in an easy manner. The team then followed up both by phone and email. Love the plan I am on as it gives me quick access and prompt attention.”
- John R.
Powered by the latest cybersecurity technology and backed by our team of experts, this available membership add-on protects your family from unwanted content and online attacks.
Network security & parental controls
Membership Options
We have a variety of membership options to meet your needs.
Schedule a consultation with a membership specialist or select your plan now.
